When an issue is routed to your team, CleanScan notifies you and adds it to your queue. You can view all open issues from the app, resolve them from the zone where the problem was reported, and attach proof when the resolution policy requires it. Every resolution is logged permanently against the zone.Documentation Index
Fetch the complete documentation index at: https://docs.cleanscan.io/llms.txt
Use this file to discover all available pages before exploring further.
Who uses this
Any team member — porter, supervisor, or internal staff — who has been added to a team in CleanScan and has issues routed to that team. Your manager configures which zones and issue categories your team is responsible for.How you get notified
When an issue is routed to your team, you receive an SMS notification. The message includes the zone name, issue category, and a direct link to the issue in the app. You can also check open issues at any time from the My Issues screen in the CleanScan PWA.Viewing your open issues
Open the CleanScan PWA
Navigate to the CleanScan URL on your phone or scan any zone tag. Log in if you have not already — your session lasts 30 days.
Tap My Issues
From the staff home screen, tap My Issues to see all open issues in your assigned zones.
Two ways to access an issue
You can reach an issue either through the My Issues list or by scanning the tag at the zone where it was reported. Via the My Issues list: Tap My Issues from the staff home screen, then tap the issue you want to resolve. This is useful when you are planning your route or reviewing what needs attention before heading out. Via a zone tag scan: Scan the QR code or tap the NFC tag in the zone. If your team has open issues at that zone, they appear on the zone screen alongside the standard staff actions. This is the natural flow when you are already on-site and working zone by zone.Resolving an issue
The resolution steps depend on what the facility requires. You will see the proof requirements before you begin — the app guides you through what is needed.Provide proof (if required)
If the resolution policy requires a photo, your camera opens automatically. Take a photo of the resolved state — for example, a cleaned spill, a restocked dispenser, or a repaired fixture. You can also add a note to describe what you did.If no proof is required, tap to confirm and you are done.
Every resolution is permanently attached to the zone’s record with your name, the timestamp, and any proof you submitted. This record is visible to the facility manager and your organization — it cannot be edited after submission.
Resolution policies
Facilities configure what “done” requires for each issue category or service relationship. Before you start resolving, the app shows you exactly what is needed:| Policy | What you need to do |
|---|---|
| Tap to resolve | Confirm resolution — no additional proof required |
| Photo required | Take a photo of the resolved state before submitting |
| Description required | Write a note explaining what you did |
| Photo and description | Both a photo and a written note are required |
Switching between facilities
If you work at more than one facility, the current facility name appears at the top of the app. Tap it to open the facility picker and switch context. Your login session carries across all facilities — you do not need to re-authenticate when you switch.Session and re-authentication
Your login session lasts 30 days. After that, you are prompted to enter your phone number again and verify a new SMS code. The process is the same as your initial login. If you are unexpectedly logged out before 30 days, check with your manager to confirm your phone number is still active in the system.Mobile app overview
How the CleanScan PWA works, device support, and adding to your home screen.
Logging cleans
Document routine cleans, deep cleans, and audits from your phone.
Issues and submissions
How issues are created, routed, and tracked through to resolution.
Proof of work
How resolution proof builds a defensible operational record for contractors and facilities.